GENERAL MANAGER – THRIFT STORE/CAFE
Black Mountain Home for Children seeks a coordinator for our Mountain Home Thrift Store and Thirteen Pennies Café. The coordinator provides leadership to all aspects of the retail and service operations, including staff and volunteer management, budgeting, merchandising, customer service, and other. In addition to providing much needed revenue for the ministry, the store and café provide employment for older foster care youth. Candidate must have retail experience in alignment with this role and find meaning in working with older youth to build employment skills and reach career goals.
Candidate will provide retail operations and customer service leadership for staff, volunteers, and youth interns. Requirements include:
Retail management experience:
- Goal oriented with commitment to excellence in all aspects of work.
- Organized and enthusiastic about using accountability tools such as calendars, task lists, filing systems, etc.
- Detail oriented and able to maintain accurate and complete paperwork and files.
- Working knowledge of network, computer, and POS systems and able to troubleshoot minor issues so that work continues efficiently and productively.
- Knowledge of cash handling and other retail accounting policies.
Leadership and supervisory experience:
- Ability to inspire and lead staff and volunteers in the day-to-day tasks of retail and service operations, including fiscal management, inventory management, merchandising, donor relations, and customer service.
- Passion for working with a dedicated team called to make a positive difference in the lives of teens and young adults.
- Strong verbal and written communication skills with ability to provide employees and volunteers with clear expectations, feedback, and evaluations.
- Able to recruit and manage staff and volunteers, while creating a culture of accountability and positive work environment.
- Able to lead a team to complete work on time.
Commitment to excellence in customer service:
- Christ-centric, servant leadership mindset committed to personal and professional integrity and values.
- Experience coordinating staff and volunteer schedules in order to maximize customer service and minimize staffing costs.
- General merchandise knowledge that supports appropriate pricing structure and sales returns.
- Ability to build relationships with donors that encourage high quality and repeat donations.
- Ability to interact and build relationships with store shoppers and café patrons that encourage repeat visits and enhance the community’s perception of our ministry.
- Understanding that the store and café publicly represent the ministry in the community and therefore, operating professionally, providing excellent donor and customer service, cleanliness of merchandise, etc. are critical to our success.
Additional qualifications include:
- Lifting or assisting in lifting and moving a variety of items, including items that may weigh more than 50 lbs.
- Ability to operate equipment including donation pick-up vehicles and trailers, forklift, and other equipment as needed.
- Standing most of the day in a food service/retail setting.
- Ability to regularly work on Saturdays.
- Knowledge of Environmental Health, OSHA, and Consumer Product Safety Commission (CPSC) rules and regulations.
Please share your resume and a cover letter outlining how your experience and skill set will empower you to operate an efficient, profitable business, while providing excellent donor and customer service and helping foster care youth learn and succeed.
ASSISTANT MANGER – CAFE
Assistant Café Manager need at Christian children’s home to assist with food preparation and service at the Thirteen Pennies Café. Must be passionate about providing great service and eager to demonstrate servant leadership. The café is part of the Home’s Apprenticeship Program providing jobs and training for older youth in foster care. The assistant manager will work with the manager to provide direction and leadership to other staff as well as volunteers and student interns in the program. Generous benefits package including 401(k) match after first year.
Responsibilities include, but are not limited to:
- Preparation and delivery of menu items to customers
- Answering the phone and taking orders
- Opening and closing tasks
- Operating the checkout point of sale system
- Stocking and cleaning kitchen and dining room
- Previous experience in food preparation and service required
- Positive attitude and desire to be part of a team in service to customers
- Ability to thrive in a fast-paced environment with a smile
- Must be knowledgeable about sanitary practices and food safety regulations
Job Type: Full-time
Pay: $12.00 – $15.00 per hour + Generous Benefits
- Retail experience required.
- Self-starter willing to do whatever work is needed.
- Must be able to work Saturdays.
- Must be able to lift 50 lbs. and assist in lifting/moving items that may be much heavier.
- Must maintain an active driver’s license and be able to competently operate various vehicles for donation pick-ups.
- Experience working with volunteers preferred.
- Excellent customer service skills.
- Understanding of retail cash management systems; ability to operate a cash register and/or utilize financial software.
- Ability to operate a personal computer, word processing and data management software, copy machine, facsimile, and answer telephones in the prescribed manner.
- Able to communicate clearly both orally and in writing.
- Forklift certification is preferred.
WEST CAMPUS ASST – GUEST SERVICES
Christian ministry seeking a detail-oriented and highly organized individual with outstanding interpersonal skills to manage the hospitality and guest service responsibilities on our West Campus where we host groups, events, and other activities. On-site housing provided. Ideal candidate will not only be a warm, people-person but will also be passionate about working with youth in the ministry’s job training program.
- Serve as primary contact for all West Campus inquiries, including facilitating bookings, site visits, and managing West Campus calendar
- Maintain safety inspection and booking records
- Maintain facility cleanliness, complete and maintain records on regular facility inspections
- Assist in development of promotional material
- Facilitate work projects for volunteer groups and individuals
- Work up to 2 weekends a month as facility on-call
- Mentor and work alongside students in BMH’s Job Training Program
- Minimum of Associate’s degree in related field is preferred
- Camp, retreat center, hospitality, event planning experience is ideal
- Must work well independently and have a friendly and professional demeanor
Job Type: Full-time
Pay: $25,000.00 – $27,000.00 per year + generous benefits and housing
Education Coordinator needed at Christian, children’s ministry. Minimum qualifications include current NC teaching certificate and experience working with children with special needs. Flexible schedule required with evening study hall and occasional weekend activities. Must be energetic and passionate about making a positive difference in the lives of children. Job duties include, but are not limited to:
- Coordinator will manage activities of the learning center including study hall, resources, staff, and lots of wonderful volunteers.
- Serves as liaison with the school system, representing the Home at meetings and conferences (e.g. Individualized Educational Plans, parent/teacher meetings, open houses, etc.).
- Tracks youth educational history and progress for all youth.
- Assists older youth with college tracks.
- Works with team members to develop apprenticeship tracks for Independent Living students.
- Will be key in developing a GED program on campus.
- Administers summer education program.
- Is part of the on-call rotation.
We’re seeking an education professional who is passionate about working with children and helping them realize their potential.
DIRECTOR OF CAMPUS SUPPORT
We’re seeking a director to oversee maintenance, volunteer, and recreation activities for multiple campuses hosting thousands of volunteers and serving around 150 children annually.
- Supervise maintenance staff in the care and maintenance of campus buildings, grounds, animal program, and fleet of vehicles.
- Supervise recreation staff in growing and developing a robust campus activity schedule that engages and supports youth in care.
- Help plan and lead activities, youth meetings, youth retreats, participation in recreation leagues, and mission projects.
- Assist Program Director with volunteer program by providing support for volunteer groups, leading and supervising volunteers and interns, organizing materials for work projects, maintaining campus project list, providing oversight at the Legacy Residential Volunteer (RV) Park, and recruiting and cultivating volunteers.
- Provide after-hours on-call support for the ministry.
- Support special events as needed—evenings and weekends.
- Bachelor’s degree in an appropriate field is preferred.
- Five years of related experience is required.
- Must be able to work independently and provide hands-on, servant leadership.
- Problem solve as needed and complete other projects as requested.
- Strong desire to change children’s lives for the better imperative.
Physical requirements include:
- Ability to frequently lift and/or move up to 80 pounds.
- Ability to do prolonged strenuous labor.
- Ability to complete work while on a ladder.
- Ability to use a wide variety of equipment from weed eaters to a fork lift.